What are check in and check out times?
Check in time is 2pm. If you arrive in the Lake District earlier, our reception team can store your luggage. You can leave your car in our car park and you can also enjoy our terrace, lounge and gardens while you wait for your room. Check out time is 11am. We can arrange for early check ins and late check outs and a small supplement is charged.
Is the hotel dog-friendly?
We are a dog-friendly hotel. Dogs are permitted in a selection of our bedrooms at an additional charge of £15.00 per dog, per stay. You sit with your dog while you enjoy meals and refreshments in the Baronial Hall, Piano Lounge, and the lake view outdoor terrace.
Is there a car park?
Yes we have free onsite parking for residents and patrons.
What family facilities are there?
Many of our bedrooms can accommodate extra beds and cots for children and we have a children’s menu.
There are many children’s activities in the immediate area, including Brockhole Visitor Centre which is a 10 minute walk from the hotel.
What is the cancellation policy for rooms?
If you have booked the Fully Flexible Rate you can cancel anytime up to 10 am the day prior to your arrival date with no charge. Cancellation after this time will incur a charge for your first night's stay. Other rates may carry different cancellation terms and these will be confirmed at the time of enquiry or booking.
Do you cater for special diets?
Yes – vegetarian and gluten-free dishes appear on our main menu as the norm.
We have a team of talented chefs and if you let us know – ideally in advance for more unusual requests – we’ll do all we can to ensure you can enjoy a great meal with us.
If you’re still unsure then just give us a ring or drop us an email. We’d be delighted to hear from you.