COVID-19: New COVID-19 Restrictions
Following on from the Government announcement on 4th January 2021, our hotel will remain temporarily closed. We are taking bookings from 16th February 2021 with a no-quibble refund policy on all fully-flex rates, subject to Government guidance and we’ll very much look forward to welcoming you back.
We are very sad to be closed again and will look forward to welcoming you once again and thank you for all your support.
COVID-19: Gift Voucher Extensions
Following on from the Government announcement on 4th January 2021, our hotel will remain temporarily closed for all leisure stays.
Therefore, we’re extending all gift vouchers due to expire between 1st November 2020 and 28th February 2021 to the 31st August 2021.
COVID-19: Government Changes to VAT in Hospitality
We can confirm that the rate at which you booked your guestroom still stands and we would like to explain the reason for this.
The reduction in VAT is a great initiative which has been introduced to help hospitality businesses during these challenging times as per the guidance released from the Government. The full announcement can be seen here and below is a summary of the key messages:
“The government made an announcement on 8 July 2020 allowing VAT registered businesses to apply a temporary 5% reduced rate of VAT to certain supplies relating to:
- Hotel and holiday accommodation
- Admissions to certain attractions
The temporary reduced rate will apply to supplies that are made between 15 July 2020 and 31st March 2021.
These changes are being brought in as an urgent response to the coronavirus (COVID-19) pandemic to support businesses severely affected by forced closures and social distancing measures.”
After sadly being closed for three months and the increased costs we need to absorb in line with government guidance, our business has been severely affected by the pandemic. This initiative is a huge support to our business and the hospitality sector as a whole and it also enables us to bring more of our valued team members back off furlough.
We hope you understand why the rate at which you booked your guestroom still stands. We hugely value your custom and support and we are really looking forward to welcoming you. We would also like to take this opportunity to reassure you that your safety and wellbeing are at the forefront of everything we do to ensure that you have a memorable and enjoyable stay with us.
What are check in and check out times?
Check in time is 3 pm. If you arrive in the Lake District earlier, our reception team can store your luggage. You can leave your car in our car park and you can also enjoy our terrace, lounge and gardens while you wait for your room. Check out time is 11 am. We can arrange for early check ins and late check outs and a small supplement is charged.
Is the hotel dog-friendly?
We are a dog-friendly hotel. Dogs are permitted in a selection of our bedrooms at an additional charge of £15.00 per dog, per stay. You can sit with your dog while you enjoy meals and refreshments in the Baronial Hall, Piano Lounge, and the lake view outdoor terrace.
Is there a car park?
Yes we have free onsite parking for residents and patrons.
What family facilities are there?
Many of our bedrooms can accommodate extra beds and cots for children and we have a children’s menu.
There are many children’s activities in the immediate area, including Brockhole Visitor Centre which is a 10 minute walk from the hotel.
Do you cater for special diets?
Yes – vegetarian and gluten-free dishes appear on our main menu as the norm.
We have a team of talented chefs and if you let us know – ideally in advance for more unusual requests – we’ll do all we can to ensure you can enjoy a great meal with us.
If you’re still unsure then just give us a ring or drop us an email. We’d be delighted to hear from you.